Hi there,
We have installed BOBJ 4.1 SP2 and running the server for about a month or so successfully.
On May 1st, We noticed that the Tomcat server suddenly stops without any manual intervention.
In the Event Viewer we see this logged at that time:
"Apache tomcat for BI4 service entered the stopped state"
For example, I was working on scheduling WEBI reports, Everything was going fine and suddenly I received error on the launch pad and the page does not come up. And I could not open CMC either.
So I checked the CCM and found that Tomcat stopped. This happened suddenly as I was in the middle of working through.
We have noticed this kind of behavior 2-3 times.
After all the search for logs, I finally found this file "hs_err_pid1224" in \Program Files (x86)\SAP BusinessObjects\tomcat directory with some details like below in the file. Anyone come across situation like this, Please advise.
Thank you, Suman
#
# A fatal error has been detected by the SAP Java Virtual Machine:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00000000012848c0, pid=1224, tid=17616
# faulting address (tried to read): 0x000000002ea40000
#
# JRE version: 6.0_37-b06
# Java VM: SAP Java Server VM (6.1.044 21.1-b06 Oct 31 2012 10:44:56 - 61_REL - optU - windows amd64 - 6 - bas2:182728 (mixed mode) compressed oops)
# Problematic frame:
# C [zip.dll+0x48c0] Java_java_util_zip_ZipEntry_initFields+0x1e5c (sp=0x000000002ae4f010) (pc=0x00000000012848c0)
#
# Failed to write core dump. Minidumps are not enabled
#
# If you would like to submit a bug report, please visit:
# http://service.sap.com/message
# Please save the hs_err file(s) and the written dmp file for further error analysis
# See SAP note 1500116 for further information on collecting core dumps after SAPJVM crashes
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#
Date: 2014-05-01 Time: 10:52:49
Process did run for 6 days, 0 hours, 20 minutes.
--------------- B u i l d I n f o ---------------
compile date/time: Oct 31 2012 10:41:49
sapjvm release: 6
sap_platform: NTAMD64
platform: windows
arch: amd64
codeline: 61_REL
hs bld trgt: "product"
flags: !DEBUG, !ASSERT, PRODUCT
build user: "makefact"
last change: 182728
build id: 6.1.044
_WIN32
_WIN64
_M_AMD64
Compiler (_MSC_VER): 1400
C-Runtime: multithreaded dynamic release
-_-_-_-
--------------- N a t i v e C r a s h i n f o ---------------